Helping You With Great Herbal Goodness.

Shipping Policy

Shipping Policy


All orders are shipped within 48 hours Monday - Friday 8am - 5pm.


We use the following carriers to deliver our orders:


Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Non U.S. Customers Custom Fees

*** All Non U.S. Customers: Any And All Custom, Import Tax And Clearance Fees Not Included At The Time You Checkout. Are To Be Paid By You The Customer Within Your Country. ***

For it is not possible for Jordan's Cell Food to know the amounts of any and all fees charged by your country. It is thereby up to you the customer to be aware of and to pay any Custom/VAT related fee.

*** Please Note: If the Carrier should return your order due to you the customer not paying any required custom fees. You will not receive a refund. You forfeit your refund. And due to the expense of shipping. Your order will not be reshipped unless you pay to ship it again. So please learn about any additional import fees that you would have to pay before placing your order. ***

Returns, Refunds and Exchanges

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 7 days of your purchase date for U.S. Customers Only.

1. Please email to request a refund and we will assign you a tracking #.

2. Mail your returned item to:
Jordan's Cell Food
Returns Department Tracking #
P.O. Box 67232,
Rochester, NY 14617, US

3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Some items can not be returned if they are opened. These include music, software, and video games.

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.


If your clothing item is in like new condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.